We all have one, but have to forgotten how to marketing to Mom?
Here are some truths and consequences of life in today’s households and what it means for business going forward:
TRUTH: Today’s moms feel alone
CONSEQUENCE #1: Parents increasingly seek community online
Interactive parenting-oriented sites are becoming more and more significant in the lives of younger moms and dads. Hartman Group research finds that information gathered during Googling sessions, on community-centered listservs, and on national parenting sites, plays a fundamental role in many households and in decision making about products, children’s nutrition, medical advice, special needs concerns, schools and everyday parenting topics.
CONSEQUENCE #2: Self-Help continues to self-improve
Our research shows that parents in general, and moms in particular, are reaching still more for self-help and self-improvement products and services. Guidance on “getting organized,” “staying motivated,” “generating energy,” “quick lifts,” stress relief and ongoing efforts to improve household management continue to grow in popularity. Similarly, personal care indulgence products and services for both moms and dads continue to grow in popularity. Health and relaxation spas, massage and other body work, and a range of manicure and tanning services provide a compelling and attractive treat that
combines new attention to health and wellness, self-improvement, and the promise of renewed zeal for the parenting and professional balancing act.
TRUTH: Today’s moms and dads feel embattled by everyday paradoxes that make them feel helpless
CONSEQUENCE #1: Households seek nostalgic relief from “this stupid modern life”
Many moms seek new experiences and products that provide the possibility of release and relief from the trappings of modernity: locally produced food, organic products that are grown and raised in “old-fashioned” farms, wellness-oriented lifestyles that feature being closer to nature, seemingly small brands that help consumers feel more connected, homeschooling so kids can stay closer to Mom, and dreams of life in smaller communities that harkens back to an idyllic past. The trend is nearly always described as a counter or an alternative to what is “modern” or contemporary. Hartman Group research regularly finds that consumers seek emotional relevance over functional needs when they describe interest in any product, service, place or idea that is identified as “simpler,” “more real” or “more authentic.”
CONSEQUENCE #2: Moms and dads continue to have an ambivalent relationship with science and evidence-based research
On the one hand, science is an authority that is granted nominal respect and authority, and from whose wisdom all contemporary life is seen to be derived. On the other hand, consumers by and large do not make rational, means-end scientifically supported decisions when planning and thinking about their own families. Moms and dads are motivated more often by fears, anxieties, hopes and aspirations. Further, modern technology both impresses and frightens too many contemporary parents, and provides an excuse for many to blame science for creating a confusing and morally ambiguous era. As a result, many parents opt to embrace what appear to be irrational leaps of faith in children’s nutrition, supplement use, traditional healing, alternative health, and new or alternative approaches to education. Inevitably, they describe what they are doing as taking control and empowering themselves in some way.
CONSEQUENCE #3: Family cuisine is also going global
More and more households embrace culturally pluralist attitudes, products, activities and cuisines that offer a link to a more globalized world, an important educational lesson to children about diversity, and a relationship with ethnic ancestry or traditional ways that offer a more meaningful balm in the face of what some see as an alienating time. So-called “ethnic foods” and “healthy ethnic foods” marketed with an image of “traditional”
and “timeless” appeal to many households.
TRUTH: Today’s moms and dads are more likely to have made a choice to have children, and to seek personal meaning through a life with children
CONSEQUENCE #1: Today’s parents feel they need to educate themselves to be parents
Today, sources of information can be contradictory and overwhelming, but moms and dads are more compelled to believe they have to learn what to do from others, and not expect it all to be natural and intuitive.
To begin to understand if today’s moms rely on similar or differing sources for advice (on parenting questions and/or problems, etc.) than their moms, we asked survey respondents to select their three choices from a list of 13 sources in response to the question, “Who do you suppose your mother consulted for advice when she was raising you?” The results from this question are depicted in the “then” column in the figure below. Respondents were also asked, “Who would you consult for advice?” The results from this question are depicted in the “now” column in the fi gure below. Results from these questions highlight that while moms still turn to moms, today’s moms are more likely to turn to their spouse/significant for advice before turning to their mom. Technology and the availability of more information sources also make information sources (parenting books, articles and Internet sites for parents) much more accessible. There appears to be a decline in reliance on older relatives and the neighborhood community as a trusted source for advice or to help solve problems
CONSEQUENCE #2: Health and wellness often begins with parenting
Our research finds that the combined event of prenatal care and childbirth is one of the most significant triggers responsible for shifting priorities toward a health and wellness lifestyle—with attention to nutrition, organic food products, natural personal care and fitness activity. Today’s moms and dads are more likely to be at least contending with the knowledge (and the pressure) that there are choices about how nutritious your household meals can be, and that there are better ways to eat and better places to buy food.
CONSEQUENCE #3: Today’s moms still feel they are the ones held accountable for what goes on with their children, in spite of impinging demands and challenges
Whatever choices she makes today—type of preschool, type of job, type of produce or milk purchased, piano teacher, soccer league or swimming lesson venue—it feels like an important choice. Regardless of all the other work she does in a day, today’s mom is still likely to feel that choices she makes for her child will have a direct bearing upon her own identity and sense of self worth. And, in spite of the multitude of influences and efforts, she will be blamed for what goes wrong with her children. As a result, moms today are much more concerned about making the best choices, and defending one’s choices to others who may judge her.
CONSEQUENCE #4: Today’s moms and dads are bothmore engaged with their children than in generations past
Expectations for hands-on parental involvement with their children’s lives are actually much higher today in spite of the higher number of kids in outside care, and consequent diminished amount of available parent time. Parents no longer feel comfortable absently letting toddlers roam or remain roped into a playpen, or letting 9-year-olds ride their bikes through the neighborhood unsupervised as with generations past. According to consumers, today’s moms and dads are expected to play blocks on the floor, undertake intensive crafts activities, attend or coach sporting events and music lessons, and find opportunities for “quality time” chats and projects. While parents in previous generations may have had more time to spend in the company of their children, the expectations of actual engaged, on-the-floor time with them was much lower. Increased time with professional care givers today has, in fact, only raised the expectation (and guilt) that when kids are with their parents, they need to be substantively interacting. And that goes for both moms and dads. Parents need convenient solutions to everyday needs that provide emotional comfort and connections to kids (without the guilt).
TRUTH: Today’s moms and dads privilege meaning in their lives
Just because the contemporary family household does not resemble collective nostalgic fantasy images, it does not mean that today’s moms and dads are miserable and struggling. Today’s parents seek emotional connections to all things and are consumed by dreams of finding something greater for their families. Many state that they are flourishing in the process, enjoying their children, building vital and thriving homes, and finding badly needed meaning through the faces, stories and lives of their growing babies.
CONSEQUENCE #1: Parents are more aspirational consumers
Hartman Group research notes the ongoing and ever-growing expectation of consumers of all stripes (and parents especially) to live better, healthier lives and this means filling each day with rich, authentic experiences that bind them more strongly to communities and to larger ideals and aspirations. If previous generations were able to take this sort of meaning for granted, today’s consumers have to look for it. But they are more and more discontent with products, retailers, services and programs that do not offer the possibility of greater meaning, connection and life experience. Today’s moms and dads seem even more dedicated to this objective for their children and more explicit in their demand that a higher quality life means higher quality experiences. And moms and dads want products, services and brands that share their aspirations and help them to be better people. Not those who undermine their best efforts.
CONSEQUENCE #2: A little recognition please
Both moms and dads hunger for better support, respect and recognition for the efforts they are making to raise the next generation. Employers with no concern about the families of their employees, surly clerks, impatient service providers, family-unfriendly settings, and marketing imagery that seeks to obstruct or defy the reality they live in does not reinforce this hard work. Besides living wages, adequate health care and flexible work schedules, parents need support from the people and institutions they encounter every day. Because parenting is now recognized as a choice, and because, as consumers note, economic conditions make it so much more challenging to make the choice, there is a growing American perception that those not involved in parenting can opt out of the responsibilities (and the rewards) of raising children. In fact, raising a child is not a private hobby like raising a puppy. The everyday challenges and results of a child’s upbringing are fully and completely public. We all suffer the consequences of children who are not raised and educated well, and we all benefit from those who grow up to become the people we all need to survive—the surgeons who mend our hearts, the pilots who fly us where we need to go, the leaders who solve the dire problems we face, the business leaders who design innovative products and solutions, and the hard-working community workers who make sure that our own old age is supported. As with the moms of yesteryear, today’s moms and dads need support, recognition and respect for the hard work they do and the investment they are making in everyone’s future.
How to Target Today’s Mom?:
Target the real task she undertakes, not the person we wish she was.
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